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Featured Certificates

New! Project Human Resource Management provides exactly what you need to manage a project team effectively, with an overview of project management and intermediate and advanced courses that strengthen your communication skills and your ability to lead, motivate, coach, and influence others to complete projects successfully.




Management Certificate Program can take your career to the next level. Become the new kind of manager today's world demands.




Marketing Certificate Program equips you with a solid understanding of processes for determining customer needs and ensuring they are met.




Facilities Management Professional Sequence provides the knowledge, tools, and skills needed for successful facilities management along with practical experience in the critical business decision-making process of the facilities manager.




Professional Program in Project Management for Biopharmaceuticals equips experienced project managers with the knowledge and skills needed to successfully manage, enhance, and develop projects in the pharmaceutical, biotechnology, medical device and diagnostics industries.




Human Resource Management Certificate Program helps human resource professionals, and those wanting to break into the field, develop the knowledge, methods, and skills necessary to meet the challenges of today's changing workplace, workforce, and advances in the field.




Project Management Certificate Program enables you to acquire and develop the skills you need to get projects done on task, on time, on budget, and exactly right.




Business Administration Certificate Program introduces the fundamental concepts and practices of business administration as preparation for a rewarding business career or advanced study. The program offers three concentrations—Business Essentials, M.B.A. Foundation, and International Business—that employ materials and techniques consistent with modern principles and best practices.



Download Business and Management catalog section

Business and Management

Business savvy is becoming important in more and more roles. Increasingly, technical people need to understand marketing, marketers need to know budgeting, and financial people must be familiar with organizational issues. Whether you're new to business and building a foundation for your future or you're a professional acquiring and honing new skills, you'll find our comprehensive courses are based on the latest approaches to management and sound business practices.

Featured Courses

New for Fall! Résumé Writing and Interviewing for Success: Critical Tools for Competing in Today's Job Market shows you how to articulate your professional goals and describe your work experience with strong words in a polished, powerful, and professional résumé.


Newly Added for Fall Performance Analysis and Needs Assessment provides practical and proven concepts, models, approaches, tools, and techniques to help you determine whether training is appropriate for your organization's needs.


New! Advanced Quality Management applies principles of quality thinking to real projects and examines the Quality Framework to bring those concepts to your real-life projects.


New! Advanced Risk Management builds on the techniques and methods in Project Risk Management (X440.4), focusing on the context for project risk management and how to establish effective risk management processes for projects.


New! Advanced Human Factors: Improving Personal Effectiveness and Influence strengthens your ability to lead, motivate, coach, and influence others, and aims to help you gain more self-confidence and self-direction in your business career as well as to be more skillful in managing interpersonal conflicts and relationships.


New! Introduction to Web Video Marketing gives an understanding of how marketers turn browsers into buyers in ever-increasing numbers and how to apply Web-video strategies to your organization's marketing campaigns with marketing strategy, case studies, make or buy options, free do-it-yourself tools, and low-cost professional service bureaus.


New! Making Power Moves: Women and Leadership provides practical information that helps you advance your career, including networking, the use of power, organizational politics, non-defensive communication, negotiation, public speaking, personal accountability and self-nurturing/limit setting.


Essentials of Management lets you survey the history of the management field and learn key interpersonal and managerial skills. New section added in Redwood City starting November 14.


Web Video Marketing Workshop explores the basics of Web video marketing for your site, direct marketing e-mail campaign, or social media channels in a one-day workshop.


Building Your Online Personal Brand (formerly Using Social Networking Tools for Your Job Search) teaches new job search strategies using social networking tools, such as LinkedIn, Twitter, and Facebook, to help you develop your online persona and brand, to create a knowledge base that gives you authority, and to establish connections with others to help in your job search.


Creating a Business Venture follows an analysis of your own tolerance for entrepreneurial risk and a discussion of how to recognize and analyze business opportunities, you focus on techniques for conducting market research and understanding the economics of a chosen line of business.


U.S. Business Communications for Global Professionals studies the forms of business communication used in the United States and how they relate to your own business practices such as how to interview for a job, set up meetings, give effective presentations, and even how to network.


Improvisation and Leadership explores the art and science of improvisation so you can apply it to your business and leadership communication skills. No prior experience with improvisation or performance is necessary or presumed.


Our one-day workshop Social Media Marketing explains how to use social media as a low-cost marketing tool and develop competitive strategies to make your business or product stand out from the crowd on social platforms that are driving purchasing decisions in both the online and offline worlds.


Best Practices in Negotiation shows in one day how to recognize your counterpart's tactics, how to counter them effectively, and how to launch your own successful strategies so you can negotiate for a company or your own small business, or simply make your financial resources work harder and go farther.


Human Resource Systems and Technology, intended for current and future human resources professionals, explores the strategic role of human resources systems in the effective management of an organization.


HR Metrics: Measuring and Analyzing Human Capital helps you assess and measure employee and organizational performance to gain an understanding of the scope of your human capital investments.


Strategic Marketing 2.0—Social Media and Other Innovative Technologies guides you to establish realistic business and performance goals; systematically evaluate new technologies, as well as evaluate in-market results against specific return-on-investment metrics.


Effective Performance Management provides an overview of Performance Management goals and strategies, best practices, its benefits and how it is applied in most organizations.


Talent Management and Workforce Development surveys the core elements of talent management, from employee selection, retention, performance management and compensation to succession planning and diversity, as well as teaches students how to develop an effective talent management system within their organizations.


Total Compensation provides instruction on total compensation and rewards programs that address a range of monetary and non-monetary options for employees that extend beyond salary compensation and benefits offerings. To help participants understand and achieve ways to integrate total compensation packages with other basic human resources functions that support the employee life cycle, including recruitment, performance contributions, development, and retention.


Strategies and Technology for Online Multimedia Ad Campaigns teaches practical tools to launch Internet advertising campaigns with ads that are text, image or video based, as well as how to use advanced analytics to measure and optimize multimedia campaigns so that every advertisement dollar can be put to its highest value return.


Marketing Analytics introduces the relatively new concept of marketing analytics, or metrics, which applies quantitative methods to improve marketing decisions and marketing effectiveness—what can't be measured, can't be managed.


Essential Paralegal Studies is the beginning course in the Paralegal Studies Program online, and discusses all aspects and areas of paralegal skills relevant to becoming an effective paralegal.


PMI National Award Winner PMP/CAPM Preparation Training Hybrid Seminar is a 35-hour hybrid-format course—part in-class, part online—that prepares you to take the Project Management Professional (PMP) or Certified Associate Project Manager (CAPM) examination. Based on the new PMBOK® Fourth Edition.


Some courses in these subject areas are also available online.


Of Special Interest

Mediation and Conflict Resolution Seminar provides intensive 40-hour training to help you learn the skills and strategies of a successful mediator.


Of Related Interest

Speaking and Presentation Skills shows how to define your audience, economize your preparation time, practice tools to present yourself clearly and persuasively, handle questions and awkward situations, and effectively use visual aids.


The Articulate Woman: Communication Skills with On-Camera Coaching teaches both verbal and nonverbal techniques that help to develop a dynamic and natural communication style with video feedback and coaching that help improve your speaking style.


Using Your Voice as a Sales Tool covers the basics of good speech: vocal health, volume, pace, articulation, relaxation, and breath control, as well as more advanced practices of emphasis, pausing, inflection, and the importance of silent messages.


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