Effective communication skills help foster cooperation, productivity and teamwork within an organization. While businesses recognize this need, they often fail to provide communication training to improve organizational productivity. Learn, develop and practice essential interpersonal skills that can boost your influence and effectiveness with individuals and groups in a business setting. Understand how to overcome typical barriers to listening strategically, provide constructive feedback, identify strategies for communicating across cultures and generations, and understand how gender differences influence communication. Apply core communication concepts and skills to case studies and your current work-related situations.
Course Outline
Course Objectives
- Identify and describe key concepts and practices of interpersonal business communication
- Diagnose the barriers to effective communication and ways to overcome them
- Provide constructive feedback that invites cooperation and collaboration
- Understand strategies to communicate more effectively when working within a diverse environment (related to gender, culture and age)
- Learn various approaches to conflict management and negotiation
- Identify the effect of goals, norms and roles on team cohesion and dynamics
- Use communication skills to build participation, trust, cohesion and collaboration in a team
- Employ content and process observation and facilitation to enhance a team’s effectiveness
- Identify personal leadership styles and their effect in teams
- Conduct an interview to assess emotional intelligence
What You Learn
- Communication model elements and their uses
- Sending and listening strategies
- Influence goals and key assumptions
- Communication styles (chunking vs. flooding, loop vs. bullet, content vs. process)
- Push/Pull influence strategies
- Barriers to effective communication
- Emotional and social intelligence
- Diversity issues (culture, gender and age)
- Cross-generational communication techniques
- Conflict management
- Facilitating and leading teams
- Interviewing communication skills
How You Learn
- Lectures
- Audio/visual aids
- Experiential learning
- Discussions
- Demonstrations
- Coaching
- Role-playing
- Case studies
Is This Course Right for Me?
Front-line team members, supervisors, managers and executives who are interested in improving interpersonal and team-based communication skills in a business setting can benefit from this course.