Discovering the Patient Agenda

This workshop is for health advocates who wish to support patients facing complex medical treatments. Patients in this situation often need assistance in gathering and reviewing information, formulating questions and understanding next steps. This proven interview protocol makes it possible to elicit from any patient where they are right now, what they need to do to move forward, and how to help them navigate to where they need to be next. Review the evidence base for the effectiveness of providing patients with decision and communication aids, and also learn how to direct patients to relevant information for many medical conditions. These tools lead to improved communication through the use of neutral, nondirective techniques for facilitating productive patient-advocate communications. You have opportunities to practice these skills throughout the workshop.