This workshop is for health advocates who wish to support patients facing complex medical treatments. Patients in this situation often need assistance in gathering and reviewing information, formulating questions and understanding next steps. This proven interview protocol makes it possible to elicit from any patient where they are right now, what they need to do to move forward, and how to help them navigate to where they need to be next. Review the evidence base for the effectiveness of providing patients with decision and communication aids, and also learn how to direct patients to relevant information for many medical conditions. These tools lead to improved communication through the use of neutral, nondirective techniques for facilitating productive patient-advocate communications. You have opportunities to practice these skills throughout the workshop.
Learner Outcomes
At the end of this workshop, you should be able to:
- Understand the evidence base for providing patients with decision making skills and educational materials
- Create an appropriate library of educational materials for diverse medical conditions
- Use nondirective techniques to facilitate patients telling you what it is they need to know
- Coach patients to get the most out of their next medical consultations