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Berkeley Global
As health care delivery methods have changed, so has the opportunity for conflict. Stakeholders—physicians, nurses, clinical staff, patients/families, insurers, hospitals, government agencies, etc.—all hold unique perspectives with competing objectives and opposing needs. The diversity of cultures, belief systems, values and desires further increases the conflict creation. Use this workshop to gain a better understanding of the causes of health care delivery conflict. Understand why these clashes often go unrecognized and unresolved. Learn how to identify such conflict and explore its effect on your client's medical decision making and overall quality of care.
Learner Outcomes
By the end of this workshop, you should be able to:
1. Understand the source and structure of conflict in the delivery of health care
2. Be aware of how unresolved conflict can affect patient care
3. Garner appreciation for the complexity of care delivery from a conflict perspective
4. Explain the basis of conflict resolution and various approaches to resolution
5. Apply new learnings to your role as a health advocate
1. Understand the source and structure of conflict in the delivery of health care
2. Be aware of how unresolved conflict can affect patient care
3. Garner appreciation for the complexity of care delivery from a conflict perspective
4. Explain the basis of conflict resolution and various approaches to resolution
5. Apply new learnings to your role as a health advocate
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