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Consumers are increasingly turning to health care advocates for assistance with a number of health-related issues, including new diagnoses, decision making, placement issues, insurance and billing problems, and community resources. Get an overview of the skills needed to be an effective advocate. The course is open to medical professionals and anyone who would like to work as a health care advocate.
Course Outline
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Course Objectives
- Define the profession of health care advocacy.
- Be able to act as a health care advocate for all ages.
- Distinguish your areas of expertise in health care advocacy and determine which skills and type of advocacy are required in different situations.
- Explain and successfully apply Guiding Principles 1–7 of the National Association of Healthcare Advocacy Consultants’ Code of Ethics.
- Demonstrate intermediate-level skills of health care advocacy.
- Recognize how your clients’ diversity affects the medical system’s ability to respond to clients.
- Know how to communicate in a crisis.
- Be able to translate assessment information into an effective client plan.
- Understand the four steps of informed consent.
- Design a pediatric health care advocacy assessment.
- Demonstrate the ability to research a disease and present accurate general information to a client about their disease condition.
What You Learn
- Definition of health care advocacy
- Five different types of health care advocacy
- History of the health care advocacy movement
- Guiding Principles 1–7 of the National Association of Healthcare Advocacy Consultants’ Code of Ethics
- Different thinking styles among health care stakeholders: medical teams, consumers, insurers and administrators
- Clients’ diversity
- Interventions
- Communication in a crisis
- Nine areas of assessment in a health care advocacy initial interview
- Development of an effective client plan
- Community resources for clients, both online and in the immediate community
- Components of HIPAA that could affect health care advocates
- Thomas Kilmann Model of Conflict Resolution
- Four steps of informed consent
- How to find reliable medical information on the Internet
- Continuum of care
- Discharge planning and utilization review
- Differences in the continuum of care for children and for adults
- Pediatric advocacy, including assessment, support of the families and how to integrate your services into pediatric care
- Working with adults, seniors and ultra-seniors
- Complex care
- Hospice Insurance, ACA and care coordination
- Clinical trials
- Concepts of palliative care and hospice and how they interact with the concept of futility
- NAHAC best practices and ethics
How You Learn
- Online lectures
- Reading assignments
- Written assignments, including quizzes
- Online discussion forum
- Case study
- Proctored final exam