Learn to use emotional intelligence (EI) to communicate more effectively and improve your interactions with co-workers, staff and management. Through a combination of self-assessments, personal-reflection and group activities, scenario role playing, and interactive classroom discussion, you’ll gain exposure and practice using EI to successfully navigate various social and professional situations and settings. Upon completion of this intensive workshop, you receive a certificate of participation.
Course Outline
Learner Outcomes
- Understand emotional intelligence and how it affects your interactions with others
- Self-awareness: understand your approach to leadership and how others perceive you
- Self-management: recognize your moods and emotions and learn to manage them in order to ensure successful interactions with others
- Social awareness: interpret others’ emotions and identify the actions that you can take to create effective outcomes when negative emotions arise
- Relationship management: leverage your understanding of emotional intelligence to influence and motivate others toward a goal
- Improved communication with others
Who Should Attend
- New, mid- and senior-level managers and directors
- HR executives and managers
- Anyone with desire to learn the significance of emotional intelligence in work relationships and the effect of emotions on leadership and management
Schedule*
| Time | Day 1 | Day 2 |
|---|---|---|
| 9 am | Introduction to Emotional Intelligence | Social Awareness: Using Empathy and Reading Others |
| 10:30 am | Break | Break |
| 10:45 am | Self-Awareness: Understanding Yourself and How Others Perceive You | Social Awareness: Using Empathy and Reading Others (continued) |
| 12 pm | Lunch | Lunch |
| 1 pm | Self-Awareness: Understanding Yourself and How Others Perceive You (continued) | Relationship Management: Influencing and Motivating Others Toward a Goal |
| 3 pm | Break | Break |
| 3:15 pm | Self-Management: Recognizing and Harnessing Your Moods and Emotions | Using Emotional Intelligence in Advanced Leadership Situations |
| 5 pm | Close | Close |
*Schedule subject to change.
Instructor
Danielle Harlan, M.A., Ph.D., is the founder and CEO of the Center for Advancing Leadership and Human Potential and author of the leadership book, The New Alpha (McGraw Hill Education, 2016). She earned her doctorate in political science and master's in education from Stanford University, where she was a Jacob K. Javits National Fellow and received a Centennial Teaching Award for excellence in instruction. Named one of Silicon Valley Business Journal's 40 Under 40, Harlan has also been a speaker for TEDx, and has been featured in leading publications such as Fast Company, Forbes and Women's Health.