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Get a comprehensive overview of quality management. Understand the philosophies and strategies of prominent quality authorities, and explore ways to implement a management-improvement program effectively.
Course Outline
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Course Objectives
- Understand the processes of scope management and quality management
- Collect requirements and define scope
- Develop a robust Work Breakdown Structure (WBS)
- Understand the origins of quality management and its application to projects
- Employ quality tools and apply quality processes
- Define project scope metrics and continuously improve project processes
- Use change processes and monitoring to control project scope and quality
- Deliver project results that meet expectations and satisfy user needs
What You'll Learn
- PMBOK® and PMI tools
- Scope management
- Quality management
- Project scope definition
- Requirements collection
- Scope documentation
- Measurable deliverables (functionality, usability, reliability, performance or supportability)
- Scoping challenges and risks
- Validating deliverable specifications with sponsor, stakeholders
- Scope baseline
- Work breakdown structures
- Different types of projects (large, long duration, unique)
- WBS dictionary, Project Management Information System (PMIS) database
- Quality management
- Contributions of key figures
- Quality frameworks
- Project quality processes and tools
- Quality control
- Managing project scope and quality
- Scope and quality closure
How You'll Learn
- Lectures
- Team projects