Gain a strong understanding of business process management (BPM) fundamentals, with particular attention on process modeling, analysis, design, transformation and organization. You focus on practical applications that enable immediate use of these tools and methods in your daily work environment. You study all the major types of process models and how to use them, including a review of the technologies that are available. Class discussions provide insight on planning, goals and metrics, project management, and decision-making within multinational corporations. Today, firms must rely on continuous change, innovation and a global-reaching network of suppliers and customers. As such, you study relevant challenges and learn critical problem-solving methods along with a study of concepts and useful tools with cases, projects, and presentations.
You explore tools for analyzing gaps in business process, identify rules for redesign to focus improvements, and use a creative method to build the “to be” state so that you can achieve breakthrough results. Then, you build a transformation strategy so that these improvement efforts stick.
Whether you’re managing a process team or looking to improve your professional toolkit, this course can help you to become better equipped in today’s complex environment. In addition, you can integrate the insights learned from other BPM courses to deepen your operational leadership capability. Discussions include the organizing and leading of a cohesive team, working in partnership with internal and external cross-functional groups to proactively address the dynamic impact of changes and requirements throughout operations, thereby mitigating risks and maximizing opportunities with well-organized change management techniques.
Learner Outcomes
The student will demonstrate the ability to apply BPM concepts to real-world applications in operational leadership. Learning objectives:
- Understand the critical components of Business Process Management systems in organizations
- Model and document current state processes at different levels of detail
- Conduct process analysis using different frameworks and develop improvements for the process using these analytical tools
- Create “as is” and “to be” business process models using process symbols
- Understand which tools to use in identifying gaps in the current state
- Apply design principles and a creative process in order to build improved “to be” processes
- Use transformation guidelines to develop initial, pilot and ongoing implementation plans to execute against the new process design
- Identify process management roles and how to use them to build organizational structures