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  • Berkeley Global

Managing Change and Ambiguity in the Workplace

BUS ADM X411.9

40202
Delivery Options Online

Creating and maintaining a high-performance organization requires building individual and organizational change capability to create a culture of learning and continuous improvement. As organizations experience the acceleration of change, it becomes even more critical that managers comprehend the process more fully. A lack of appreciation and understanding of change can have a substantial negative impact on employee morale, commitment to the organization and business efficiency and effectiveness.

In this course, you’ll understand the psychology of individual and organizational change from a human-dynamic perspective and its implications for managing change. Gain valuable insights on how to foster goodwill and commitment during times of transition and on the critical success factors in implementing organizational change. Learn how to design and manage change more efficiently and effectively; plan and lead effective change in the workplace; think systematically about change; address people’s readiness and capability for change; and increase people’s receptivity and adaptability to change. Bring an example of an organizational change in which you have been involved as your case study; this example could be an initiative that you have led, participated in or observed. Learn to apply the principles of change management to your specific case.

Course Outline

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Course Objectives

  • Understand the dynamics of individual change
  • Apply tools to help manage individual change
  • Discover best practices in maintaining morale and productivity during change and uncertainty
  • Assess organizational readiness for change and the impact of organizational change
  • Understand critical success factors in implementing organizational change


What You Learn

  • Change management definitions and evolution
  • ROI and benefits of managing change
  • Dynamics of individual change
  • Change process models
  • Change vs. transition
  • Resistance
  • Compliance vs. value-based commitment
  • Reframing to manage personal change
  • Building resiliency
  • Maintaining morale and productivity
  • Organizational levels of change 
  • Characteristics of change-oriented and -ready organizations
  • Importance of culture
  • Change impact assessment
  • Critical success factors to implement organizational change
  • Leadership engagement and communication

How You Learn

  • Course materials
  • Lectures
  • Group discussions 
  • Personal case study

Is This Course Right for Me?
This class is intended for managers, those moving into management positions and team initiative team leads/members who desire to deepen their understanding of the dynamics of individual change and its implications for managing organizational change.

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Sections

Section 023

Mar 06, 2021 to Mar 27, 2021 Live Online

Course Fee(s)

Course Fee credit (1 units)

$795.00


Type Live Online

Access classroom-style interactive learning from anywhere in the world! Attend scheduled online sessions with your instructor and classmates in addition to completing your coursework.

Live Online format allows you to take classes from anywhere with an internet connection. Classroom sections will be taught in this format through Spring 2021. Learn more about this format.

Beginning August 15, 2020, you must have a Zoom account to participate.

Many schools are now accepting transfer credit for online coursework, including health and sciences programs. Check with your institution before enrolling.

Days

Sa

Time

9:00AM to 12:45PM Pacific Time

Dates

Mar 06, 2021 to Mar 27, 2021

Schedule and Location

View Details

Instructional Hours

15.0

Delivery Options

Online

Available for Credit

1 semester units

Instructors

  • Matthew Baker

Section Notes

Students must enroll before the first class meeting.
 

This course applies to the following programs:

Certificate Program in Leadership and Management

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Required Courses

  • Effective Leadership and Management: Understanding and Influencing the Dynamics of Organizations
  • Business Negotiating
  • Power and Influence in Organizations
  • Managing Change and Ambiguity in the Workplace
  • Organizational Communication Strategies for Managers

Electives

  • Planning and Managing Your Small Business Venture
  • Business Communication: Writing and Speaking
  • Essentials of Business
  • Essentials of Management
  • Marketing Management
  • Making Power Moves: Women and Leadership
  • Mediation and Conflict Resolution
  • Becoming a Leader: Women in Leadership
  • Organization and Management
  • Organization Development and Change
  • Power and Influence: Women and Leadership
  • Talent Management and Workforce Development
  • Improvisation and Leadership
  • Small Business Management
  • Transformational Leadership
  • Communication Skills for Business Professionals

Learn More About this Program

Notes

Departmental contact: extension-business@berkeley.edu | (510) 642-4231
UC Berkeley Extension UC Berkeley Extension Footer Logo

1995 University Ave., Suite 200

Berkeley, CA 94704-7000

extension@berkeley.edu

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BUS ADM X411.9 - 023 - Managing Change and Ambiguity in the Workplace

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Matthew Baker

Matt Baker is a Vice President at FreshBooks, a leader in cloud-based accounting software for self-employed professionals. He is responsible for corporate strategy and development, market research, and communications and public relations. Prior to FreshBooks, Baker was an Engagement Manager at McKinsey & Company and a Senior Strategist at Google, Inc. Baker has over 10 years experience in small business and consumer software-as-a-service (SaaS) industries, with a long track record of successfully bridging business technology. 
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