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  • Berkeley Global

Negotiation Unlocked: Strategy, Tactics & Conflict Resolution

BUS ADM X451.3

40301
Delivery Options Online
Sections available for enrollment

This course explores effective strategies and actionable tactics for persuading others and reaching long-lasting, mutually beneficial agreements. Students will learn conflict resolution techniques to address interpersonal and group disputes, applying these concepts to enhance working relationships and achieve optimal outcomes through strategically planned negotiations. Students will gain the confidence and skills to navigate complex negotiations and build stronger professional relationships.

Course Outline

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Course Objectives

  • Understand the objectives, principles, concepts, terms, and procedures in a negotiation process
  • Apply strategic frameworks and effective tactics to prepare for and navigate negotiations across a variety of professional contexts
  • Apply persuasion, bargaining, and negotiation techniques through interactive exercises
  • Manage and resolve conflict constructively, using communication techniques that build trust and maintain relationships
  • Adapt negotiation styles to different stakeholders, cultures, and power dynamics to maximize influence and impact
  • Explore strategies for building lasting relationships through mutually beneficial solutions


What You Learn

  • Personal negotiation skills assessments
  • The seven basic elements of negotiation
  • Strategies, techniques and framing
  • Ploys and power
  • Conflict and confrontation
  • Problem-solving models
  • Ethics and legal considerations
  • Cross-border and cross-cultural negotiations
  • Managing conflict
  • Formal conflict management and resolution


How You Learn

  • Lectures
  • Discussions
  • Case studies
  • Group activities (including roleplaying)


Is This Course Right for Me?
This course is for business professionals or entrepreneurs who need to engage in business negotiations and want to be more confident and effective.

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Sections

Section 123

Mar 05 to May 07

Type: Live Online

Instructor:

  • Ricky Koo

Cost: $1,050.00

See section 123 Details

Type Live Online

Days

Th

Time

6:00PM to 9:00PM Pacific Time

Dates

Mar 05, 2026 to May 07, 2026

Location

Live Online

Schedule and Location

View Details

Instructional Hours

30.0

Location

Live Online

Delivery Options

Online

Available for Credit

2 semester units

Section Notes

Students will receive access to the course in Canvas on the course start date. Zoom meeting information will be emailed to enrolled students before the first class meeting and posted to the announcements page in Canvas.

Spring 2026 enrollment opens on October 20!

This course applies to the following programs:

Certificate Program in Construction Management and Leadership

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Core Course Requirements

  • Management in the Construction Industry
  • Construction Project Scheduling and Control
  • Preconstruction Estimating: From the Design Development Stage to the Final Bid Process
  • Introduction to BIM: Virtual Design and Construction Technology
  • Sustainable Construction Management and Field Practices
  • Fundamentals of Construction Law
  • Project Management
  • Organization and Management

Elective Courses

  • Project Cost and Procurement Management
  • Project Schedule and Risk Management
  • Negotiation Unlocked: Strategy, Tactics & Conflict Resolution
  • Principles of Sustainability
  • Building Systems and Technology
  • Introduction to LEED v4: Concepts of Green Building and Design

Learn More About This Program

Certificate Program in Facilities Management

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Core Courses

  • Introduction to Facilities Management
  • Facilities Management: Commercial Real Estate
  • Facilities Management: Operations and Maintenance
  • Facilities Management: Risk and Business Continuity
  • Facilities Management: Strategic Planning Leadership and the Organization

Facilities Electives

  • Building Systems and Technology

Construction Electives

  • HVAC Control and Energy Management Systems
  • Introduction to BIM: Virtual Design and Construction Technology

Environment Electives

  • Introduction to LEED v4: Concepts of Green Building and Design
  • Managing Sustainable Change in an Organization

Business Electives

  • Presenting Quantitative Data Effectively
  • Business Communication: Writing and Speaking
  • Negotiation Unlocked: Strategy, Tactics & Conflict Resolution

Project Management Electives

  • Project Management
  • Project Cost and Procurement Management

Learn More About This Program

Professional Program in Leadership and Management

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Required Courses

  • Effective Leadership and Management: From Insight to Impact
  • Negotiation Unlocked: Strategy, Tactics & Conflict Resolution
  • Managing Change and Ambiguity in the Workplace
  • Organizational Communication Strategies for Managers

Electives

  • AI for Management
  • Project Leadership and Building High-Performing Teams
  • Data Visualization
  • Emotional Intelligence and Organizational Power Dynamics

Learn More About This Program

Notes

Departmental contact: extension-business@berkeley.edu
No more resolutions. Results. Powered by UC Berkeley Extension and you.

Instructional Types

Live Online
Live Online courses provide an interactive learning experience with scheduled synchronous online sessions held via Zoom video conferencing (Pacific Time). Learn more about the Live Online format.
Online, Start Anytime
Continuous enrollment course begins when you enroll. You have a minimum of 90 days and a maximum of 180 days to complete the course.
Online, Fixed Date
Enroll in this course by its start date and complete it by its specified end date. There are no live sessions, but plenty of opportunities to collaborate with your classmates and instructor.
Classroom
Take classes in-person at one of our buildings or partner locations.

English Language Proficiency Requirements

All of our courses are taught in English. If English is not your first language, please use the following test scores as guides in order to be successful:

  • TOEFL: 90
  • IELTS Academic Format: 7
  • DAAD: C1
  • TEM-4 or TEM-8: Level 70
  • Duolingo: 125

Note: You do not need to submit test scores.

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Ricky Koo

Ricky Koo is a corporate executive turned entrepreneur and certified Leadership & Communication Coach who knows what it takes to thrive in high-pressure environments—and how to bring out the best in others while doing it. With a background in Psychology and an early career as a Big 4 CPA, he went on to lead global teams in Fortune 500 companies across banking, consulting, and technology. Along the way, he developed a reputation for navigating complex challenges with clarity, empathy, and a focus on building cultures where people can do their best work.

As an instructor, Ricky blends his sharp business instincts with a human-centered approach. His style combines research, story, and strategy—bridging science with real-world lessons that stick. From the classroom to the boardroom, he brings an approachable style and inspiring energy that leave people with new skills and a renewed sense of confidence and purpose in communication, influence, and leadership.

BUS ADM X451.3 - 123 - Negotiation Unlocked: Strategy, Tactics & Conflict Resolution

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