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  • Berkeley Global

Organizational Communication Strategies for Managers

BUS ADM X498.9

40403
Delivery Options Online

To communicate in an increasingly complex business environment, managers need advanced skills that prepare them to communicate upstream and downstream within their organizations, as well as with vendors, clients, stakeholders and other partner organizations from a variety of business cultures. In this interactive course, you gain the skills to tackle complex communication tasks that managers and professionals face. Learn how to be a flexible, resilient, media-savvy communicator who can move with ease across media; have empathy for different audiences; and employ strategies for speaking, listening and persuading.

Course Outline

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Course Objectives

  • Understand the complexities of organizational communication, especially in an increasingly multicultural business environment
  • Understand the major principles of communication theory
  • Assess communications challenges and propose workable solutions that honor the integrity of all parties involved
  • Develop audience empathy and learn to communicate respectfully with audiences of different ages, genders, ethnicities and sexual orientations
  • Assess the needs of different audiences and choose the best communication vehicle and strategy to meet those needs
  • Listen effectively and empathetically
  • Build rapport among subordinates, peers, superiors and partners
  • Manage meetings: in person, by phone and online
  • Evaluate the ethics of your behavior and those of your peers, partners and subordinates 
  • Respond effectively to unethical behavior
  • Manage and resolve conflicts in the workplace
  • Communicate persuasively with a variety of audiences

What You Learn

  • Elements and principles of communication
  • Theoretical models
  • Barriers to communication
  • Communicating strategically
  • Communication ethics
  • Intercultural communication
  • Nonverbal communication
  • Listening and feedback
  • Building rapport
  • Persuasive communication
  • Public speaking 
  • Working with the news media
  • Managing conflict
  • One-to-one meetings (hiring interviews, performance reviews, employee support)
  • Managing virtual communications
  • Live and virtual group meetings

How You Learn

  • Lectures
  • Case studies
  • Discussions
  • Group work
  • Role-playing exercises
  • Case analyses
  • Informal presentations


Is This Course Right for Me?
This class is intended for anyone who wants to better communicate within a professional setting.

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Sections

Section 024

Feb 20, 2021 to Mar 20, 2021 Live Online

Course Fee(s)

Course Fee credit (2 units)

$965.00


Type Live Online

Access classroom-style interactive learning from anywhere in the world! Attend scheduled online sessions with your instructor and classmates in addition to completing your coursework.

Live Online format allows you to take classes from anywhere with an internet connection. Classroom sections will be taught in this format through Spring 2021. Learn more about this format.

Beginning August 15, 2020, you must have a Zoom account to participate.

Many schools are now accepting transfer credit for online coursework, including health and sciences programs. Check with your institution before enrolling.

Days

Sa

Time

9:00AM to 4:00PM Pacific Time

Dates

Feb 20, 2021 to Mar 20, 2021

Schedule and Location

View Details

Instructional Hours

30.0

Delivery Options

Online

Available for Credit

2 semester units

Instructors

  • Arielle Schram

Section Notes

Students must enroll before the first class meeting.

Section Materials

  • Textbook (Mandatory) Management Communication: A Case-Analysis Approach by James S. O'Rourke © 2013 Pearson Education 5 edition ISBN 978-0-13-307152-8

This course applies to the following programs:

Certificate Program in Leadership and Management

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Required Courses

  • Effective Leadership and Management: Understanding and Influencing the Dynamics of Organizations
  • Business Negotiating
  • Power and Influence in Organizations
  • Managing Change and Ambiguity in the Workplace
  • Organizational Communication Strategies for Managers

Electives

  • Planning and Managing Your Small Business Venture
  • Business Communication: Writing and Speaking
  • Essentials of Business
  • Essentials of Management
  • Marketing Management
  • Making Power Moves: Women and Leadership
  • Mediation and Conflict Resolution
  • Becoming a Leader: Women in Leadership
  • Organization and Management
  • Organization Development and Change
  • Power and Influence: Women and Leadership
  • Talent Management and Workforce Development
  • Improvisation and Leadership
  • Small Business Management
  • Transformational Leadership
  • Communication Skills for Business Professionals

Learn More About this Program

Notes

Departmental contact: extension-business@berkeley.edu | (510) 642-4231

Prerequisites

Business Communication: Writing and Speaking BUS ADM X404.7 or equivalent; you must possess basic business writing, speaking and communication skills.

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BUS ADM X498.9 - 024 - Organizational Communication Strategies for Managers

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Arielle Schram

Arielle Schram, M.A., has held a number of leadership positions at the director and management level in various industries: real estate, oilfield services, public office, manufacturing, nonprofit and education. As a consultant and coach, she has helped leaders repair and regain trust; navigated organizations through acquisitions, internal fraud and harassment cases; and built high-performing teams. She earned her master’s degree in strategic communication and leadership from Seton Hall University and is a Certified Development Dimensions International Leadership Program Facilitator.
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