To communicate in an increasingly complex business environment, managers need advanced skills that prepare them to communicate upstream and downstream within their organizations, as well as with vendors, clients, stakeholders and other partner organizations from a variety of business cultures. In this interactive course, you gain the skills to tackle complex communication tasks that managers and professionals face. Learn how to be a flexible, resilient, media-savvy communicator who can move with ease across media; have empathy for different audiences; and employ strategies for speaking, listening and persuading.
Course Outline
Course Objectives
- Understand the complexities of organizational communication, especially in an increasingly multicultural business environment
- Understand the major principles of communication theory
- Assess communications challenges and propose workable solutions that honor the integrity of all parties involved
- Develop audience empathy and learn to communicate respectfully with audiences of different ages, genders, ethnicities and sexual orientations
- Assess the needs of different audiences and choose the best communication vehicle and strategy to meet those needs
- Listen effectively and empathetically
- Build rapport among subordinates, peers, superiors and partners
- Manage meetings: in person, by phone and online
- Evaluate the ethics of your behavior and those of your peers, partners and subordinates
- Respond effectively to unethical behavior
- Manage and resolve conflicts in the workplace
- Communicate persuasively with a variety of audiences
What You Learn
- Elements and principles of communication
- Theoretical models
- Barriers to communication
- Communicating strategically
- Communication ethics
- Intercultural communication
- Nonverbal communication
- Listening and feedback
- Building rapport
- Persuasive communication
- Public speaking
- Working with the news media
- Managing conflict
- One-to-one meetings (hiring interviews, performance reviews, employee support)
- Managing virtual communications
- Live and virtual group meetings
How You Learn
- Lectures
- Case studies
- Discussions
- Group work
- Role-playing exercises
- Case analyses
- Informal presentations
Is This Course Right for Me?
This class is intended for anyone who wants to better communicate within a professional setting.