Organizational Communication Strategies for Managers

Course Objectives

• Understand the complexities of organizational communication, especially in an increasingly multicultural business environment
• Understand the major principles of communication theory
• Assess communications challenges and propose workable solutions that honor the integrity of all parties involved
• Develop audience empathy and learn to communicate respectfully with audiences of different ages, genders, ethnicities and sexual orientations
• Assess the needs of different audiences and choose the best communication vehicle and strategy to meet those needs
• Listen effectively and empathetically
• Build rapport among subordinates, peers, superiors and partners
• Manage meetings: in person, by phone and online
• Evaluate the ethics of your behavior and those of your peers, partners and subordinates 
• Respond effectively to unethical behavior
• Manage and resolve conflicts in the workplace
• Communicate persuasively with a variety of audiences

What You Learn

• Elements and principles of communication
• Theoretical models
• Barriers to communication
• Communicating strategically
• Communication ethics
• Intercultural communication
• Nonverbal communication
• Listening and feedback
• Building rapport
• Persuasive communication
• Public speaking 
• Working with the news media
• Managing conflict
• One-to-one meetings (hiring interviews, performance reviews, employee support)
• Managing virtual communications
• Live and virtual group meetings

How You Learn

• Lectures
• Case studies
• Discussions
• Group work
• Role-playing exercises
• Case analyses
• Informal presentations

Is This Course Right for Me?
This class is intended for anyone who wants to better communicate within a professional setting.